FAQ
We’ve done our best to anticipate any questions you may have. If you don’t see the answer you’re looking for in this list of faqs, don’t hesitate to reach out.
Can I come by the shop to see the vans before I reserve one?
Absolutely! Just let us know ahead of time to ensure that we are around to give you a tour of the shop and the vans. We’re also happy to schedule a FaceTime walkthrough for out–of–towners.
How does the check-in / check-out process work?
Our check-in/check-out process is super simple and intentionally streamlined to get you on the road quickly.
You will review and sign your rental contract electronically prior to arriving (typically after your reservation confirmation).
Prior to your pick-up date, we’ll also send a video walkthrough and written manual so that you can read up on your rig and hit the ground running. (Check your confirmation email if you want to get a head start on the video walkthrough)!
Depending on your pickup day, you will either receive your lockbox/pickup info the day prior to your pickup, or several days prior if your pickup is over a weekend or holiday.
We take extensive pre-inspection notes and photos of existing damage, but you’re more than welcome to do the same for your own records before pulling off the lot.
Upon your return, we ask that you make sure you have all of your belongings, we have ours, you have filled your fuel tank to full, and that you lock up and drop the keys in our dropbox. You can also refer to the vehicle manual for detailed van check-in instructions.
If there was any damage sustained to the interior, exterior or furnishings/add-ons, just take photos and send them over to our email: rentals@rossmonsterdesign.com.
Are dogs allowed?
How do I choose which rig is right for me?
Each of our vehicles has something unique to offer. In order to figure out which van will best suit your needs, just give us a call, or peruse our website. We love chatting about your upcoming adventures and helping you think through all of the nuts and bolts. To reach out, either give us a call or shoot us a note on our Book/Connect page.
Are your vehicles manual or automatic?
Both! The majority of our vans and trucks are automatic, and you can assume they are automatic unless otherwise noted next to the vehicle name during the booking process.
Where can I camp in my van?
The sky is the limit. We have tested the waters of everything from designated campgrounds and roadside pull-offs to RV parks, ski resort bases and the parks near our favorite restaurants and bars. Therein lies the beauty of adventure vehicle camping – whenever you’re ready to pause, just throw the van in park and get cozy. As always, we recommend abiding by local parking laws.
If you’re looking for a bit of inspiration, check out our recommendations on ways to find the best campsites for your itinerary here.
When should I book my campervan?
We suggest booking your adventure at least a few weeks in advance, especially during our peak summer months. That said, our fleet is large and we know that schedules are unpredictable, so never hesitate to give us a last-minute call to see what we have available.
Can I extend my trip once it has started?
While we cannot guarantee extensions, if the vehicle is available for additional requested days, we are happy to extend your adventure. Just reach out and we’ll do our best to make it happen.
What furnishings can I expect inside the vans?
We are strong believers that being out on the road is made all the better by having a comfortable and cozy home-base to return to. For this reason, we have stocked each van with carefully chosen kitchen, bed, and bath products intended to bring a touch of indulgence to your time on the road. To take a closer look at what you can expect to find in your van, visit our interior furnishings page.
For gear and other add-ons, don’t forget to check out our camper van add-on’s page. If you still don’t see gear you’re looking for here, don’t hesitate to reach out, we’ll be happy to help source anything you may need.
Can I use my carseat or booster in your vehicles?
All of our truck models utilize the factory seats and are therefore compatable with most carseats and boosters. The second row of seating in all of our vans are bolted through the frame and include three-point retractable seat belts, but are not DOT approved as we cannot crash test our fully built out vehices. Use of additional seating accessories is always at the discretion and liabilty of the renter.
Do you offer any discounts?
We offer both trip duration and group trip discount rates.
Trip duration discounts: These discounts will be automatically applied at checkout if your reservation qualifies – no code required!
- Trips of 7 + days = 5% off
- Trips of 1 month + = 10% off
- Trips of 2 months + = 15% off
Group trip discounts: We offer group rates depending on the size of your group (rentals of 2+ vehicles qualify). To receive group discount rates, please either give us a call or shoot over an e-mail and we’ll get you sorted.
Sign up for our email list (bottom of the page) to be notified of any upcoming coupon codes/specials we are running!
What is your cancellation policy?
Cancellations made 5 days or more prior to the start date of your trip can be refunded 100% (including payments towards protection packages, taxes, etc.). If booked through Outdoorsy, the Outdoorsy Service Fee and Taxes cannot be refunded.
Cancellations made within 5 days of your trip’s start date can be refunded at 75% of the booking total (including payments towards protection packages, taxes, etc.). If booked through Outdoorsy, the Outdoorsy Service Fee and Taxes cannot be refunded.
Are there travel distance limitations?
Your rental comes with 100 miles per day. Any additional miles on top of that will be charged at a rate of $0.35 per mile. That said, if you’ve set your sights on a lengthy voyage and 100 miles per day does not feel sufficient, we suggest adding one of our additional mileage packages to your rental prior to departure.
- 200 miles per day = $18/day
- 300 miles per day = $36/day
- Unlimited mileage = $48/day
What is my responsibility as a driver?
Treat our vehicles as if they were your own and use your best judgment when it comes to questionable weather and road conditions. We want to ensure that every person who rents our vans is sent out in a clean, safe and well-maintained van. As such, any damage that is incurred from driver error or poor driving decisions will result in a repair or replacement fee.
We’re in Colorado, can I smoke in the campervan?
Do I need to clean the vehicle prior to returning?
We thoroughly wash all linens $ furnishings and deep clean vehicle interiors prior to each adventure. While we will deep clean the van upon its return, we ask that you please return vans in a reasonably clean state, similar to when you first picked it up. All linens should be placed in a pile in the rear of the van, all trash should be disposed of, and fridges should be left empty. Additional cleaning fees will be incurred for excessively messy vehicles.
What if I am late returning my van?
While we want you to enjoy your adventure to the fullest, returning vans late can interfere with the next rental and therefore can incur additional charges. That said, if you’re running late, let us know and we’ll help out as best we can.
What if my vehicles sustains a flat or a mechanical issue?
We require all renters to utilize their perosnal roadside assistance policy or to purchase through our affiliated program if you do not have one for $10 per day. This package provides 24 hr towing and winching, delivery of fuel and emergency fluids, flat tire replacement, jump start, locksmith, mobile mechanic, and a technical assistance hotline. Please note that Rossmonster is not directly linked to this program.
If it’s a vehicle issue after 6PM, please not that most mechanics are not open We advise you to find a safe spot to park for the evening. If it is a true medical emergency, please dial 9-1-1.
What support can I expect while I'm out on the road?
Our service team is available by email daily from 8AM to 7PM at service@rossmonsterdesign.
For emergencies please dial 9-1-1.
How are your vehicles cleaned between rentals?
We take pride in our extensive cleaning practices to ensure your comfort in our adventure vehicles while on the road. Our linens are washed on hot cycles and bleached in between adventures, and the hard furnishings are cleaned on the “sanitize” setting. As much as possible, we source eco-friendly cleaning products to minimize our impact on the planet. We also proudly stock Method cleaning wipes to help your vehicle stay sparkly during your adventure! Read more about the brands we champion on our blog post.