Frequently Asked questions
We’ve done our best to anticipate any questions you may have. If you don’t see the answer you’re looking for in this list of faqs, don’t hesitate to reach out.
Can I come by the shop to see the vans before I reserve one?
How does the check in / check out process work?
Our check in/check out process is super simple and intentionally streamlined to get you on the road quickly. Each van is equipped with a lock box (we will send you the access code on the day of your rental) that you can use to open up the van and begin getting acquainted. Once inside, pull up our website on your mobile phone to complete the departure process.
If you prefer an in-person tour or simply want a chance to chat with a local about great places to visit nearby, just let us know and we’ll be happy to do a full walkthrough with you.
Upon your return, you’ll again use your smartphone to note any new damage to the vehicle, part ways with your trusty steed, and be on your merry way. As always, if you’d prefer a face-to-face check in (and want to tell us all about your trip!) we’ll be more than happy to meet you upon your arrival.
Are dogs allowed?
How do I choose which van is right for me?
Each of our vans has something unique to offer. In order to figure out which van will best suit your needs, just give us a call. We love chatting about your upcoming adventures and helping you think through all of the nuts and bolts. To reach out, either give us a call or shoot us a note on our Book/Connect page.
Are your vans manual or automatic?
Where can I camp in my van?
The sky is the limit. We have tested the waters of everything from designated campgrounds and roadside pull offs to RV parks, ski resort bases and the parks near our favorite restaurants and bars. Therein lies the beauty of campervan camping – whenever you’re ready to pause, just throw the van in park and get cozy. As always, we recommend abiding by local parking laws.
When should I book my campervan?
Can I extend my trip once it has started?
What furnishings can I expect inside the vans?
We are strong believers that being out on the road is made all the better by having a comfortable and cozy home-base to return to. For this reason, we have stocked each van with carefully chosen kitchen, bed, and bath products intended to bring a touch of indulgence to your time on the road. To take a closer look at what you can expect to find in your van, visit our interior furnishings page.
For gear and other add-ons, don’t forget to check out our camper van add-on’s page. If you still don’t see gear you’re looking for here, don’t hesitate to reach out, we’ll be happy to help source anything you may need.
Do you offer any discounts?
We offer both trip duration and group trip discount rates.
Trip duration discounts: These discounts will be automatically applied at checkout if your reservation qualifies – no code required!
- Trips of 7 + days = 5% off
- Trips of 1 month + = 10% off
- Trips of 2 months + = 15% off
Group trip discounts: We offer group rates depending on the size of your group (rentals of 2+ vans qualify). To receive group discount rates, please either give us a call or a shoot over an e-mail and we’ll get you sorted.
What is your cancellation policy?
Unfortunately, we cannot offer refunds or discounts for early van return. Instead, we recommend taking the scenic route, or stopping at a nearby hot springs.
Are there travel distance limitations?
- 200 miles per day = $18
- 300 miles per day = $36
- Unlimited mileage = $48
What is my responsibility as a driver?
We’re in Colorado, can I smoke in the campervan?
Do I need to clean the van prior to returning?
What if I am late returning my van?
While we want you to enjoy your adventure to the fullest, returning vans late can interfere with the next rental and therefore can incur additional charges. That said, if you’re running late, let us know and we’ll help out as best we can.
What if my van breaks down?
Bottom line, sometimes vans break down, and if it happens to you, we’ll do everything in our power to make it right. If you run into an issue, never hesitate to give us a call so that we can figure out a solution and get you back on the road.
How are your vans cleaned between rentals?
Especially in the wake of Covid19, cleanliness remains a top priority to our team. All surfaces of the vans are disinfected between rentals including all countertops, seats, door handles, light switches, dash board and steering wheel, fridges, cooktops, sinks, floors, etc. All kitchen-ware is sanitized in the dishwasher and all sheets are run through the ‘sanitize’ setting between each use. Your comfort in our vans is our highest priority, so we’ve taken all measures to ensure the cleanliness of our vans meet your standards, and ours. Luckily for us, our teammember Zoë is a licensed RN, so our team is well versed in sanitization best practices.